Processing
Orders are typically processed within 1–2 business days. Once your order has shipped, we email you a tracking link.
Delivery times
- United States: 7–12 business days.
- Canada, Europe, the United Kingdom and the United Arab Emirates: 7–15 business days.
- Australia and New Zealand: 8–15 business days.
- Tracking is provided once your order has shipped.
- Delivery estimates begin after processing, exclude weekends and public holidays, and can be affected by carrier delays or peak periods.
Shipping cost
- Free tracked shipping is currently available to every destination listed above.
- Prices include applicable taxes, and customers will not be required to pay additional customs duties on delivery.
Tracking
Your tracking link becomes active shortly after shipment. Scans can take a day or two to begin updating. See Order Tracking for help reading your updates.
Fulfillment
Orders may be prepared and shipped by our third-party logistics partners. This does not change the delivery estimates above or your rights under our store policies.
Addresses and undelivered packages
Please double-check your shipping address at checkout. If a package is returned to sender because of an incorrect or incomplete address, email us and we'll arrange a re-send or a refund.
Lost, delayed or damaged packages
If your tracking hasn't moved for an extended period, or your order arrives damaged, email support@stelarr.com with your order number and we'll sort it out.