Finding your tracking link
Once your order has shipped, we email you a tracking link. Check the inbox and promotions or spam folders for the email address you used at checkout.
What the statuses mean
- Order confirmed — we have your order and it is being prepared.
- Shipped — your package has left the warehouse and a tracking number has been issued.
- In transit — the carrier is moving your package; scans may pause between hubs.
- Out for delivery — it should arrive that day.
- Delivered — check your porch, mailbox and with neighbors if you cannot find it.
If tracking hasn't updated
New tracking numbers can take a day or two to start showing scans, and packages often go quiet between transit hubs. Most orders arrive within 7–12 business days — see our Shipping Policy.
Still stuck?
Email support@stelarr.com with your order number and the email you used at checkout, and we'll chase the carrier for you. If a package is genuinely lost, we will replace it or refund you under our 30-Day Money-Back Guarantee.