Who is responsible for your information
SCALE OF TREES LIMITED COMPANY, doing business as STELARR, is responsible for the personal information described in this policy.
Information we collect
When you place an order we collect the details needed to fulfil it: your name, email address, shipping address and order contents. Payment is handled by our payment providers through our commerce platform — we never see or store your full card details.
We also collect basic technical information such as your device type, browser and pages visited, which helps us keep the store working and improve it.
How we use it
- To process, ship and support your order
- To send order and shipping notifications
- To respond to your support messages
- To detect and prevent fraud
- To send marketing email, only if you have opted in
Sharing
We share information with the service providers that make the store run: our commerce and hosting platforms, payment processors, and shipping carriers. They may only use it to provide their service to us. We do not sell your personal information.
Cookies
We use cookies that are necessary for the cart and checkout to work, plus limited analytics. You can block cookies in your browser, though checkout may not function correctly without the essential ones.
Retention
We keep order records for as long as needed to meet legal, accounting and tax requirements, then delete or anonymize them.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email support@stelarr.com and we'll respond within the timeframe required by applicable law.
Children
STELARR is bought by adults. We do not knowingly collect personal information from children.
Contact
Privacy questions and requests can be sent to support@stelarr.com. You may also write to SCALE OF TREES LIMITED COMPANY, 447 Broadway, 2nd Floor, Suite 856, New York, NY 10013, United States.